Claims

What do you have to do if you need to claim?

What to do when things go wrong, because sometimes it’s just one of those days!

If it’s in
normal
office hours

It’s our job to help you, so please call us first. We may then direct you to your insurance company if that is the best way to give you rapid assistance.

If it’s
out of hours

We offer a 24/7/365 emergency claim service.

If it’s a Motor claim, call 0120 4567567 (handled by BDElite)

If it’s a Property claim call 0808 161 7012 (handled by Aspray)

If it’s Liability (or any other type of) claim these often are not time critical, and you should call us on 01827 313 931 the next working day.

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Ask a Question Shouldn’t I call my insurance company first?

By all means you can do, if you know the right telephone number and the right reference/policy number to quote.

However, we usually prefer to get involved at the outset to save you time on the phone trying to get the claim set up.

Ask a Question I’ve been involved in a minor accident but I don’t want to make a claim, what should I do?

It is a policy condition that all incidents/accidents/occurrences which COULD result in a claim be notified to your insurers ASAP.

If you don’t, and the claim suddenly escalates (for example, if you’ve been involved in a motor accident and there starts to be claims for a hire car or personal injuries) your insurance company could then decline to deal with the matter, leaving you to sort it yourself. It is important that you report everything to them immediately.

We're here to help!

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How we protect you

At Prizm, we take the time to find out about you and your business, to help you find the perfect policy for your individual circumstances.

We offer a range of insurance policies and have an extensive network of insurance providers. More importantly though, we use our years of expertise to navigate the intricacies of your industry and dissect each potential policy’s small print, to provide you with the best insurance option for the best price.

Why choose Prizm?

Take a look at our real clients with honest reviews

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