One of our team will talk to you about your current circumstances in order to advise the best way forward. If you’d prefer to visit us at our offices in Tamworth, feel free to pop in! Just check our office hours on Google to make sure we’re open.
When you purchase your own insurance, you are in control of your own claim rather than relying on someone else’s policy. When you bear in mind that any claim can increase the premium at next renewal, where is the benefit to the haulier (or freight forwarder) in getting YOU the maximum payout? It’s also worth checking the terms and conditions in their small print, which might limit your claim to a fraction of the value.
Unfortunately not. Your van insurers are not interested in your tools, only the vehicle itself. That’s the beauty of cargo (goods in transit) insurance, as they would be covered under this type of policy, including overnight. Please take sensible precautions though, as tool theft from vans is increasing, so it’s worth doing everything you can to make it difficult for the thieves to steal your property.
No. This type of insurance only covers the goods in transit, not the vehicle (whether it’s a ship, lorry, van, car or plane) they are being carried in.
It depends on the terms and conditions you’ve purchased/shipped them under. There are multiple sets of Incoterms which govern the shipment of goods internationally, and your responsibility changes according to whichever set of terms you’ve got. Examples include CFR which make the buyer responsible whenever the goods are boarded onto the ship; DDP which makes the insurance of the goods the sellers responsibility or FOB where the goods become the buyers responsibility as soon as they’ve been paid for. There are many different terms, and your insurance policy will need tailoring accordingly.
Should you need to make a claim, make Prizm Solutions your first port of call. As your broker, we are here to help. If your call is out of hours, all insurers operate 24/7 claims lines, and we’ll inform you of these when you take out the policy.
Yes. (At the time of creating this website) the obvious ones are countries with a UN embargo in force like Russia or North Korea, but several African countries also insist that goods going to and from their country have to be insured within their country NOT overseas. The list is constantly changing, so please just ask us for the most up-to-date information.
At Prizm, we primarily deal with Aviva, Zurich, Travelers, Lloyds Underwriters, AXA, NMU and Provego, although the companies offering this insurance may change as the market changes.
If you need to make a claim on your insurance, you need to call your insurance broker or insurance company straight away.
If you have a policy with Prizm Solutions, then you simply call us.
As your broker, we are here to help – and we will provide you with all the contact numbers you need to deal with a claim when you take out the policy.
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